Häufig gestellte Fragen
Frequently Asked Questions (FAQs) are a collection of common questions and answers about a specific topic, product, or service. They help users quickly find information, solve problems, and understand important details without having to contact customer service directly. FAQs are typically structured in a question-answer format and cover topics such as pricing, usage, troubleshooting, policies, and more.
How can I place an order?
To place an order, first go to the product page via the navigation. Then select the desired quantity of the product and click on "Add to cart." You will then be redirected to your shopping cart. Now click on "Checkout" and follow the steps to complete your order.
I accidentally filled in the wrong delivery address. Can I change this?
In this case, please contact us as soon as possible via the contact page. If your order has already been shipped, we will do our best to correct the error afterwards.
How can I track my order?
To track your order, enter the tracking number we provided on our Track & Trace page. It may take 1-3 business days for the status of your order to be visible after you have received the tracking number. If you have not received a tracking number from us yet, please send an email on the contact page. We will then immediately ensure that you receive the tracking number and the status of your order.
What is the returns procedure?
If you wish to return your order, please visit our returns policy page for detailed information on the returns procedure.
Do you have a physical store?
At the moment we do not have a physical store. Our store is only available online.
What materials are used in your shoes?
Our barefoot shoes are made with precision and the highest quality materials to ensure comfort and performance. Here are the main materials we use:
Upper: We use high-quality polyester for the upper of our barefoot shoes. This material ensures durability and a comfortable fit.
Sole: The sole of our shoes is made of organic rubber, which provides excellent grip and flexibility.
Winter versions: Our winter shoes have the same organic rubber sole for grip, but the inside is lined with a special insole material that combines EVA and cotton wool. This provides extra insulation and warmth during colder seasons.
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